Last Updated: March 8, 2025

At NeoNeo Surf, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

a. Personal Information You Provide

• Name

• Email address

• Shipping and billing address

• Payment details (processed securely via third-party providers)

• Phone number (if provided for order updates)

b. Automatically Collected Information

When you browse our website, we may collect data such as:

• IP address

• Browser type and device information

• Pages visited and time spent on our site

• Referral source (e.g., how you found our website)

This information helps us improve your shopping experience and website performance.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing & Fulfillment – To complete your purchase and deliver your order.

• Customer Support – To respond to inquiries and provide assistance.

• Marketing & Communications – To send updates about our products, promotions, and sustainability initiatives (only if you opt-in).

• Website Analytics & Improvement – To enhance website performance and user experience.

We do not sell or share your personal data with third parties for marketing purposes.

3. Payment Security

NeoNeo Surf does not store or process payment details directly. All transactions are handled by [your payment processor, e.g., Stripe, PayPal], which adheres to strict security standards to protect your financial information.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences

• Analyze site traffic and trends

• Provide relevant product recommendations

You can adjust your browser settings to manage or disable cookies at any time.

5. Third-Party Services

We may use trusted third-party services for website hosting, email marketing, and analytics. These providers have access to limited personal data only as needed to perform their services.

6. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information

• Opt out of marketing emails (unsubscribe link provided in every email)

•  Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at info@neoneosurf.com

7. Data Security

Via Squarespace, we implement appropriate security measures to protect your data. However, no online platform can guarantee 100% security. If you suspect any unauthorized access, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Continued use of our website after changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your data, reach out to us at: info@neoneosurf.com

1. Overview

Welcome to NeoNeo Surf! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from neoneosurf.com, you agree to be bound by these Terms.

2. Ordering & Payment

• All orders are processed securely. We accept major credit cards and other payment methods as displayed at checkout.

• Orders are considered final once placed. We do not offer cancellations or modifications after confirmation.

• Prices are listed in [currency] and are subject to change at any time.

3. Shipping & Delivery

• We currently ship to select locations. Estimated delivery times are provided at checkout but are not guaranteed.

• NeoNeo Surf is not responsible for lost, stolen, or delayed shipments once they have left our facility.

• Customers are responsible for ensuring accurate shipping information at checkout.

4. Returns & Exchanges

• All sales are final. Due to the sustainable nature of our upcycled products, we do not accept returns or exchanges.

• If you receive an item that is damaged or significantly different from the description, please contact us within 7 days of delivery at info@neoneosurf.com. We will assess the issue and may offer a replacement or store credit.

5. Product Variability

• Our products are made from upcycled wetsuits, meaning each item is unique. Slight variations in texture, color, or markings are a natural part of the process and not considered defects.

• We provide detailed descriptions and sizing information—please review them before purchasing.

6. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of NeoNeo Surf and may not be copied, modified, or used without permission.

7. Limitation of Liability

• NeoNeo Surf is not liable for any indirect, incidental, or consequential damages related to product use, including personal injury or property damage.

• Products should be used as intended. Customers assume all risks associated with improper use.

8. Privacy & Data Protection

• We respect your privacy. Your personal information is collected only to process orders and improve your experience. We do not sell or share data with third parties.

• For full details, please see our Privacy Policy.

9. Governing Law

• These Terms are governed by the laws of New York State.. Any disputes will be resolved in the applicable courts of New York State.

10. Updates & Contact

• We may update these Terms periodically. Any changes will be posted on this page.

• If you have any questions, contact us at info@neoneo.com.

By using our site and purchasing our products, you acknowledge and agree to these Terms. Thank you for supporting a circular economy and making waves for a cleaner planet!