At NeoNeo Surf, we strive to get your order to you as quickly and efficiently as possible.

• Processing Time: Orders are typically processed and shipped within 2 business days.

• Shipping Options: Customers can choose between UPS and USPS carrier rates at checkout.

• Delivery Times: Estimated shipping times are provided by the carriers and may vary based on destination and shipping method selected.

• Tracking: You will receive a tracking number via email once your order has shipped.

• Address Accuracy: Please ensure your shipping address is correct at checkout, as we cannot modify it once the order has shipped.

• Lost or Stolen Packages: Once an order is in transit, we are not responsible for lost, stolen, or misdelivered packages. If you experience an issue, please contact the carrier directly with your tracking number.

If you have any questions, feel free to contact us at info@neoneosurf.com

At NeoNeo Surf, sustainability is at the core of everything we do. Each product is made from upcycled wetsuits, giving new life to materials that would otherwise end up in landfills. Because of this, we encourage thoughtful purchasing and do not accept returns—all sales are final.

However, we stand by the quality of our products. If you receive an item that is defective or significantly different from what was described, please reach out within 7 days of delivery at info@neoneosurf.com. We’ll work with you to find a solution, whether that’s a replacement or store credit.

To ensure the best fit, please review product details carefully before purchasing. If you have questions about an item, feel free to reach out—we’re happy to help!

By making every purchase intentional, we reduce waste, minimize our carbon footprint, and keep neoprene out of landfills. Thanks for supporting a circular economy and making waves for a cleaner planet!